Terms and Conditions
Terms and Conditions — Sarah Fleck / My Inner Self
Last updated: May 2026
These Terms and Conditions apply to all services offered by Sarah Fleck, trading under the name My Inner Self, including coaching programs, individual 1:1 sessions, workshops and live events, whether online or in person, as well as Business services. They are available on the My Inner Self website and apply to any booking or purchase made remotely or, where applicable, in person. By booking a service, the Client acknowledges having read and accepted these Terms and Conditions without reservation.
1. Scope and purpose
These Terms and Conditions define the rights and obligations of the parties in connection with the sale of services offered by My Inner Self to private and professional clients within the European Union. They apply, unless otherwise agreed in writing, to any service booked through the website, by email, through a payment link, or by any other remote booking method.
2. Service provider identification
The Service Provider is Sarah Fleck, operating under the commercial name My Inner Self. The legal and contact information is provided in the website’s legal notice. The Service Provider is based in Germany and offers services to clients located in Germany, France, and generally throughout the European Union.
3. Nature of the services
The services offered relate to coaching, personal development, well-being, emotional regulation, movement, individual support, workshops, and professional or Business coaching depending on the offer concerned. They may be provided online or in person depending on the relevant service.
The services do not constitute medical, psychological, psychiatric, or paramedical treatment and are in no way a substitute for medical, psychological, therapeutic, or psychiatric care. The Service Provider is bound by an obligation of means and not of result. No specific result is guaranteed, as the effects of the support depend in particular on the Client’s personal involvement, their situation, and factors outside the Service Provider’s control. The Client remains fully responsible for their choices, decisions, actions, and use of the content, exercises, exchanges, or recommendations received in the course of the service.
The Service Provider reserves the right to refuse, suspend, or terminate a service if the Client’s request falls outside the Service Provider’s area of competence, if the minimum conditions of safety, respect, or cooperation are no longer met, or if the Client’s situation requires the intervention of a health professional or another specialist. In such cases, services already rendered remain payable.
4. Booking and contract formation
The essential characteristics of each offer, including its content, duration, price, delivery method, and payment terms, are indicated on the corresponding offer page or communicated to the Client before the contract is concluded.
Before confirming payment, the Client may review the order details and, where applicable, return to previous steps to correct any errors.
A booking is confirmed once the order has been validated and payment has been received, or, where a payment plan is offered, once the first installment has been accepted. Any booking made on behalf of a third party is deemed to have been made with that person’s consent. The Service Provider reserves the right to رفض or reject any incomplete, inconsistent, or clearly abusive booking.
5. Prices and payment terms
The applicable prices are those displayed or communicated on the date of booking. Unless otherwise stated, they are expressed in euros. The Service Provider is subject to the small business / Kleinunternehmer regime under Section 19 of the German VAT Act; VAT is therefore not charged or shown separately.
Payment is made in full at the time of booking or through the payment solutions offered at the time of purchase, including, where applicable, a third-party payment provider such as Klarna. Where installment payment is offered, this is an installment schedule for the total price of the service and not the purchase of separate services. The scheduled installments remain due according to the timetable communicated to the Client, except in cases of mandatory legal provisions, force majeure, or another written agreement by the Service Provider.
Any payment incident, refusal, delay, or default may result in suspension of access to the service or upcoming sessions until payment has been regularized. Any fees, chargebacks, or additional costs charged by the bank or payment provider remain the responsibility of the Client, unless caused by the Service Provider or otherwise required by law.
6. Right of withdrawal
Where provided by law, the consumer Client has a statutory right of withdrawal of 14 days from the conclusion of the distance contract. This right is exercised in accordance with the law applicable to the Client, subject to legal exceptions and the rules governing early commencement of performance.
If the Client expressly requests that the service begin before the end of the withdrawal period, the Client acknowledges that, if withdrawal occurs after performance has started, an amount corresponding to the services already provided may remain due, in accordance with applicable law. Any booking made for a date before the end of the withdrawal period constitutes an express request for immediate performance for the reserved time slot or event. Where the service has been fully performed at the Client’s express request before the end of the withdrawal period, this right can no longer be exercised for the service concerned, subject to applicable law.
7. Rescheduling, cancellation, absence, and lateness
Unless otherwise stated on the relevant offer page, any individual session included in a package or booked separately may be rescheduled free of charge up to 48 hours before the scheduled time. After that deadline, any late cancellation, forgotten session, or no-show may be considered due and non-refundable, except in exceptional circumstances or force majeure.
If the Client is late, the session may be shortened to respect subsequent appointments. If the Client is more than 20 minutes late, and unless the Service Provider expressly agrees otherwise, the session may be considered cancelled and still due. If the Service Provider is unable to attend, the session will be rescheduled or, if no solution is possible, a credit note or proportional refund will be offered.
8. Force majeure and exceptional circumstances
Neither party shall be liable for any delay, rescheduling, or non-performance resulting from force majeure or any event reasonably beyond its control, such as serious illness, accident, hospitalization, temporary incapacity, major family event, major technical failure, or any other serious and documented impediment. In such a situation, the parties will endeavor to find a proportionate solution, including rescheduling, adjustment, or, if necessary, partial or full termination of the service.
9. Intellectual property and use of materials
All content, materials, documents, exercises, tools, texts, visuals, audio files, videos, pedagogical resources, or methodological resources provided or made available in the course of the services remain the exclusive property of the Service Provider or their respective rights holders, unless otherwise stated. The purchase or booking of a service grants the Client a strictly personal, non-exclusive, non-transferable, and non-shareable right of use.
The materials may not be copied, reproduced, transmitted, shared with a third party, even free of charge, made available to a friend, published, resold, used to train other people, or exploited for professional, commercial, or educational purposes without the Service Provider’s prior written authorization. Any unauthorized use may result in suspension of access to the materials, without prejudice to any legal action or takedown request the Service Provider may deem appropriate.
10. Confidentiality and personal data
Exchanges made in the context of the services are treated as confidential, subject to any legal, regulatory, or security obligations. The Client’s personal data is processed in accordance with the privacy policy published on the website and in compliance with applicable regulations, including the General Data Protection Regulation (GDPR).
11. Complaints
Any request relating to a booking, rescheduling, cancellation, payment issue, or complaint must be sent by email to: s.myinnerself@gmail.com. The Service Provider will endeavor to respond within a reasonable time.
12. Governing law and disputes
These Terms and Conditions are governed by German law, subject to any mandatory protective provisions to which a consumer is entitled under the law of their country of habitual residence where applicable under European law, including Regulation (EC) No. 593/2008 (Rome I).
In the event of a dispute, the parties shall first seek an amicable solution before initiating legal proceedings. For consumer clients, the mandatory jurisdiction rules applicable within the European Union remain reserved. For professional clients, unless mandatory law provides otherwise, exclusive jurisdiction is attributed to the courts at the Service Provider’s registered office.
13. Entire agreement
These Terms and Conditions, the information provided on the relevant offer page, any written special conditions, and the booking confirmation or accepted quotation, where applicable, form the entire agreement between the parties. In the event of any inconsistency, the specific conditions applicable to the relevant offer or quotation shall prevail over these Terms and Conditions.
14. Specific terms for coaching programs
Coaching programs are structured programs over time and not a succession of independent sessions. The Client commits to the full duration of the booked program. If installment payments are offered, the scheduled installments remain due according to the agreed timetable, except in cases of mandatory legal provisions, force majeure, or an exceptional written agreement by the Service Provider.
Sessions included in a program may be rescheduled free of charge up to 48 hours before the scheduled time. After that deadline, any late cancellation, forgotten session, or no-show may be considered due, except in exceptional circumstances or force majeure. Any schedule adjustments are made by mutual agreement between the parties, within the limits of the program duration or, exceptionally, within a reasonable period compatible with the Service Provider’s availability. Outside force majeure or another serious reason accepted exceptionally, early termination of the program by the Client does not automatically suspend amounts already due. The Service Provider may, without obligation, offer rescheduling, adjustment, credit, or another amicable solution depending on the circumstances.
Explore
Explore is an online coaching program of fixed duration lasting 6 weeks and including 4 sessions, priced at €280.
Incarne
Incarne is an online coaching program of fixed duration lasting 10 to 12 weeks maximum, including 8 sessions, priced at €600. The 12-week period is the maximum duration planned in order to allow some scheduling flexibility for the Client while maintaining the structure of the program.
Crée
Crée is an online coaching program of fixed duration lasting 6 months and including 12 sessions in total. The specific pricing and payment terms applicable to Crée are those indicated on its presentation page at the time of booking.
Explore, Incarne, and Crée are fixed-duration programs. In the event of scheduling difficulties, temporary impediments, or a justified special situation, appointments may be adjusted or rescheduled by mutual agreement, without calling into question the overall nature of the program or the original commitment, except in cases of force majeure or the Service Provider’s express exceptional agreement.
15. Specific terms for 1:1 sessions
1:1 sessions are booked individually, unless otherwise stated in the relevant offer. Any session may be rescheduled free of charge up to 48 hours before the scheduled time. After that deadline, the session may be considered due, except in exceptional circumstances or force majeure. The specific price, duration, and format are stated on the offer page or in the booking confirmation.
16. Specific terms for workshops and live events
Workshops and live events may be offered in person or online depending on the relevant offer. Registration is confirmed upon receipt of payment. Unless otherwise stated on the event page or in the ticket policy applicable to the relevant event, any cancellation by the participant up to 48 hours before the scheduled date entitles the participant to a full refund. After that deadline, no refund is due, except in cases of force majeure or an exceptional agreement by the Service Provider. If the Service Provider cancels or postpones an event, a rescheduling, credit, or refund solution may be offered.
Any booking of a workshop or live event for a date before the end of the statutory withdrawal period constitutes an express request for immediate performance for the reserved date.
17. Specific terms for Business services
Business services, including professional coaching, company workshops, team sessions, talks, internal training, or tailor-made services, may be subject to a commercial proposal, quotation, or specific agreement supplementing or adapting these Terms and Conditions. Unless otherwise stated, the special conditions set out in the accepted quotation or proposal prevail for the relevant service, particularly as regards schedule, number of participants, location, rescheduling, cancellation, travel, and payment.
For professional clients, any cancellation or postponement after acceptance of the quotation may result in partial or full invoicing depending on the progress of preparation, costs already incurred, and the specific conditions agreed.
These Terms and Conditions are provided in English for convenience. The French version prevails in case of discrepancy or dispute.